Wedding Questions & Answers

Whatever your occasion, you’re going to have many questions in your mind. We know what’s important to a booking and have perfected our procedures and policies over years of trying and testing to bring you a flawless service you can trust. But hearing it from us is biased so we’ve compiled a few questions and answers to help you set your mind at ease from all the “what ifs”.

Enjoy our collection of complimentary guides to assist you with other aspects of your wedding preparations! These were lovingly designed to give complimentary and sound advice that empowers you to make your own informed decisions – we hope you like them.

General Questions

In the very unlikely circumstance that your hair or makeup artist is sick on your wedding day, another member of our talented team will assist us in ensuring your booking is kept and our duties upheld. Reassuringly, this has never had to happen in the last 16 years.

Our team is carefully hand-picked by the two founders of the company. Every one of our members is professional, highly talented and genuinely cares about YOU and your special day. Every member of the team is qualified, insured and possesses many years of experience. Most importantly to you, we are highly reliable and booking with us means you are guaranteed a quality service with no fail.

We guarantee your special occasion without fail with the Artist/Stylist of your choice – if for whatever reason your supplier cannot attend, an equally skilled Artist/Stylist will take their place and be you will be entitled to a courtesy re-trial to give you peace of mind you are getting the same quality with them.

Please note: In our 16 years of trading we have never had to replace a Hair Stylist or Makeup Artist – We cannot however foresee unpredictable events and so offer our guarantee as a precaution.

The Glamour Brides team use a range of different products, some you’ll recognize whereas others are specifically “trade only” and may seem unfamiliar to you. However, we are proud to promise to only use the best products.

Some of the Brands we regularly use include: L’Oreal, Urban Decay, Benefit, Aveda, Lancome, Schwarzkopf, Estée Lauder, MAC, Chanel.

We like our clients to specify if they have any preferences otherwise our team uses their strong knowledge of each of the benefits of these products to decide which to work with on an individual basis.

Yes, every member of the Glamour Brides is fully qualified with their trades relevant industry standard qualification.

For our senior hair stylists, all are holders of a level 3 Bridal Hairstyling Award (VTCT) as well as level 3 NVQs in Hairdressing. Our Junior Hair Stylists are all working towards their course completions and holders of at minimum a level 1 NVQ in hairdressing – Please note that juniors are assistants only and accompany seniors for shadow work.

For our senior makeup artists, all are holders of a BABTAC accredited course as well as a level 3 beautician diploma. Junior makeup artists are all working to completing their courses through the Glamour Brides and will only be permitted to shadow work if they have not obtained recognition.

Yes! All our hair Stylists and makeup Artists have public liability insurance as well as personal insurance. When any work is performed by any member of the Glamour Brides you will be asked to declare any allergies, sensitivities or know reactions. Please remember to warn us as early on as possible – Thank you.

Trial Questions

Although no honest Stylist can guarantee a particular look will work for an individual client, we can safely give you our most genuine answer of: to 99% Yes!

As you will know, your skin type affects your application of makeup; Similarly your eye colour and facial features will be more suitable to certain types of makeups and looks – creating a more (Or less) dramatic effect on you than another person. Your hair also will be more suited in its thickness and colour to certain styles.

We have worked with a multitude of clients and so far always achieved exactly the look they wanted. Our key to doing so is preparation and additional equipment. Dyes can be applied in advance as well as hair thickening products – We also can provide extra lengths of hair to create the volume you may need for certain more fuller looks.

Your initial consultation during your trial will be the ideal time to discuss what options are available to you.

We recommend drinking plenty of fluids the day before your special event & your trial; Also try to have a good night sleep as to help you look fresh on the following day. If you can’t then don’t worry, our artists will be able to conceal any unwanted “panda eyes”.

If you have a specific look in mind we encourage you to bring a few photos or inspiration ideas along with you to your trial day. Many of our clients like to do a lot of browsing and research before deciding on a particular look. We encourage this as it gives you a broad spectrum on what might be the “best look” that will flatter you on your special day.

If you don’t find any inspiration, that’s fine too! We love trying as many different styles as you’d like whilst offering our consultative advice on what works best given your features, hair and skin type.

Your trial will either take place in our Salon, in Ashford Kent OR in your own home. Whichever you prefer and is more convenient to you. What’s important is that you feel relaxed and the lighting is sufficiently good to get a real view of how your make-up will look like on the day.

Every trial is different and takes a varying amount of time. Usually, for hair and make-up combined a trial shouldn’t take longer than 2 hours. This allows you to try 2 different styles and allows for time to “tweak” the styles to fit your features.

We do no impose a time limit on trials and your trial may take longer if you had a few additional styles that you were keen to try.

Absolutely! It’s an important part of your wedding preparation for the bride to have a trial as to create your ideal look in anticipation of your special day. Skipping the trial can result in a very stressful experience and we highly recommend against this.

Although not crucial that the entire Bridal party attends a trial, we do recommend for at least one of your Bridesmaids to accompany you as well as the Mother of the Bride – This is a chance for you to collect visual feedback from your closest Bridal party members and a chance for you to decide on what hair style your Maids will be wearing.

Wedding Day Questions

To guarantee your entire party will be prepared on time before your venue, we work closely with you to determine what the earliest time is we can begin preparing you. During your trial we will also be able to determine the complexity of your desired style.

We are able to work within tighter time-frames by simply adding additional artists and stylists to help us simultaneously prepare everyone.

Please note that assistants incur surcharges should they be needed.

Your artists will discuss this with you during your trial. As a general rule we suggest 1 hour for Bridal hair and a further 40 minutes for her makeup. followed by an additional 30 minutes to 1 hour for each additional person. This of course depends greatly on the level of complexity your desired look will take.

Yes, it would be our teams pleasure to do so for you. We’re always happy to go the extra distance for you however we do do work to sometimes very precise timeframes and ask that any special requests be made in advance of the special occasion day, preferably during booking – please don’t hesitate to request anything additional that you may need.

Our makeup artist will utilize waterproof mascara (In case your emotions take over!) and durable makeup. Our hair artists will braid/laque your hair with enough spray to make sure it stays perfectly in place (But not too much as to seem to glossy either!). Rest assured, you will retain your appearance past the last dance.

Booking Questions

We reserve the right to insist on a minimum booking party size during our busy months and Saturday weddings. Our busiest months include April through to August and December.

We do accept cheques however, require them to have cleared before both the trial day and the actual booking day. We accept BACS, cash, credit and debit cards.

Yes, our artists are available to travel anywhere in Kent, Essex and London and beyond. Should you require our services and are situated over 2 hours away from us then we may request a train ticket or a flight be settled for us to deliver our services to you.

Our base petrol travel fee is priced at 0.50p per mile one way.

Any additional travel related fees including toll charges, congestion fees and parking will be added to the final bill on the day.

Yes, a deposit is required to secure our services for your special occasion. This non refundable deposit guarantees our services for you and acts as a commitment binding exchange.

For weddings, we request that the trial be paid in advance and a 20% deposit equivalent to the total services anticipated to be received on the wedding day be paid as guarantee.

If you are booking “a la carte” a discount is already included should you choose to have both hair and makeup managed by us. We offer various incentives throughout the year for early bookings and large parties. Packages are available throughout the year and a discount will automatically be added whether you select a pre-made or tailored package.

Didn’t Find Your Answer?

Click on the link below and ask us your personal question directly by using our contact form. We’ll do our best to answer you in the following 24 – 48 hours with an answer to your question.


Our Guides

Our Guide On How To Prepare For Your Hair and Makeup Trial
The Glamour Guide On Picking Your Wedding Dress
Our Guide On How To Prepare For Your Hair and Makeup Trial
The Glamour Guide On Picking Your Wedding Dress