Terms and Conditions

1. Agreement – By signing the booking form OR paying your deposit/final payment you acknowledge and agree to our terms and conditions.
2. Booking & confirmation

2.1 We are unable to reserve any dates to supply our services without confirmation and payment of the initial payment sum. During our busy periods we may also reserve the right to impose a minimum party size where applicable. These terms apply to non-commercial bookings.

2.1 For commercial bookings such as photo shoots, corporate parties and editorial we require a confirmation by email with the completed booking form attached. Payment for commercial bookings is subject to being paid in full no later than 14 working days before the event. Credit checks may be performed during this time without prior notice.

3. Payment Terms

3.1 Any quote given by us can be considered valid for a period of 7 days. After 7 days, changes may incur in both fees and availability of services. At any given time we reserve the right to void a given quote for undisclosed reasons.

3.2 Our quoted fees do not include additional charges such as parking fees, congestion fees, toll fees, additional hair accessories etc… Any additional fees incurred will be added to the final payment.

3.3 For non commercial bookings the initial payment (Deposit) must be paid in order to secure your given date. This is a NON-REFUNDABLE deposit. The “initial payment” is deducted from the “Total Value”. The “Final Payment” is to be paid in full no later than 2 weeks in advance prior to the date of the event. Individual payments are not acceptable. If multiple payments need to be collected, it is the responsibility of the person making the booking and whose name will appear on the first page of the “Contract for services” page to ensure that all fees are collected and paid to us. Cheques are accepted but must have cleared 14 days prior to the event date.

4. Cancellation Policy & Changes to services

4.1 All cancellations must be made in writing by either letter or email. Cancellations on the part of the client for any reason are non-refundable and the deposit will be retained by Glamour Brides. Deposits are retained to cover our administration fees and to compensate us for the loss incurred by reserving personnel and dates. Any trials given cannot be refunded should the event date not go ahead. At our discretion depending on when the trial was to take place, we may be able to refund the value of a pre-paid trial depending on circumstances, date of the event, date of the trial.

4.2 Should you choose to cancel less than 90 days from your event date, then the final payment is still owed in full to Glamour Brides. An invoice will be issued accordingly.

4.3 Should the size of the party or, the amount of services required be reduced, you are required to notify us as soon as possible and no later than 90 days before the booking date. If you do not inform us no later than 90 days before the booking, you will still be charged for the services. This is to compensate for any losses incurred by us for reserving the date, staff and time.

4.4 Any increase to the size of the party or amount of services required is by negotiation only and Glamour Brides must be made aware as soon as possible. No guarantee on availability is possible to be given. Fees for persons added at a future date than when making the reservation will be subject to the latest most up to date fees and may not be the same as when you booked.

5. Schedule

5.1 A start and finish time will be communicated to you. It is your responsibility to ensure that all party members receiving our services are present at least 10 minutes in advance. If anyone is late we will endeavour to do our best but cannot guarantee we will be able to do their hair, make-up or perform any other service booked.

6. Hygiene & Disclosures

6.1 We reserve the right to refuse to provide services to clients with serious illnesses and conditions that may be contagious. It is your responsibility to disclose any relevant hygiene information when booking. It is your responsibility and that of anyone receiving our services to disclose any sensitivities or health conditions that may be affected by the application of products or the use of tools.

6.2 Glamour Brides requests that the hair and faces of all those receiving our services be washed and prepared before receiving any services.

6.3 Allergies, sensitivities and special assistance when required are all to be disclosed by the Client to Glamour Brides to ensure that we can do our best to accommodate for your exact needs. We will endeavour to ask and make sure that you have no allergies or sensitivities, but the responsibility remains ultimately up to the Client receiving the treatments to alert our stylists of any sensitivities or allergies.

7. Travel fees

7.1 A standard travel fee of £0.50 per mile from Ashford, Kent is charged per artist/stylist as per standard. If you come to our Ashford based studio this charge is negated.

7.2 An overnight fee may be added to your booking should the location of your booking exceed 50 miles from Ashford, Kent. This is established on a case-by-case basis and will be discussed in full with the person making the booking at the time of reservation and prior to receiving any deposits. Please enquire about this prior to booking.

8. Surcharges

8.1 A surcharge will apply for early starts prior to 9.00am and on bank holidays.

8.2 A “minimum persons” booking may be imposed for weddings taking place in between the months of May through to August and in December. If a “minimum persons” condition is not imposed, a surcharge may be added instead. This is as to adjust and compensate for any losses incurred during our busy months.

8.3 All clients are requested to wash, blow dry straighten their hair and wash their faces prior to receiving any services. If Glamour Brides must do this for the party a surcharge will accordingly be applied to the “final payment”.

9. Unable to attend & Sickness

9.1 In the highly unlikely event that your artist/stylist is unable to attend your booking day, a replacement will be offered to you who will be briefed entirely on your look and what products you require for the day. A courtesy trial will also be offered should you require.

10. Photographs

10.1 Any pictures taken by the Glamour Brides are free to be used for marketing purposes on our website “https://www.glamour-brides.com”, in print and on our social media accounts. Should you object to this we kindly ask you to make us aware by writing in to us through: contact@glamour-brides.com.

10.2 Glamour Brides asks that their work be credited should they appear in any photographs from another photographer.

11. Price List

11.1 The price list may change at any time without notice.

12. Supplier Recommendations

12.1 Any supplier recommended by us are solely responsible for their own actions. We will not hold any liability for the actions of a recommended supplier. We only recommend suppliers based on our own personal experiences with them and cannot guarantee the same experience between yourselves and them. No assumption of partnership or any involvement between Glamour Brides and recommended suppliers should be undertaken.

13. Terms and Conditions

13.1 We reserve the right to change our terms and conditions at any time without notice. For an up-to-date file of all our terms and conditions please request them from us directly on our website at “www.glamour-brides.com”.

14. Privacy and Confidentiality

14.1 Your personal details will remain confidential and not be disclosed or shared with 3rd parties.

For full information on our privacy policy please visit: Our Privacy Policy